{"id":98843,"date":"2025-08-31T06:32:54","date_gmt":"2025-08-31T06:32:54","guid":{"rendered":"https:\/\/neclink.com\/index.php\/2025\/08\/31\/taco-bell-is-having-second-thoughts-about-relying-on-ai-at-the-drive-through\/"},"modified":"2025-08-31T06:32:54","modified_gmt":"2025-08-31T06:32:54","slug":"taco-bell-is-having-second-thoughts-about-relying-on-ai-at-the-drive-through","status":"publish","type":"post","link":"https:\/\/neclink.com\/index.php\/2025\/08\/31\/taco-bell-is-having-second-thoughts-about-relying-on-ai-at-the-drive-through\/","title":{"rendered":"Taco Bell is having second thoughts about relying on AI at the drive-through\u00a0"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p id=\"speakable-summary\" class=\"wp-block-paragraph\">Taco Bell\u2019s chief digital officer says the company is having an \u201cactive conversation\u201d about when to use and not use AI.<\/p>\n<p class=\"wp-block-paragraph\">The company has apparently rolled out voice AI-powered ordering at more than 500 drive-throughs, leading to unflattering viral moments like someone <a rel=\"nofollow\" href=\"https:\/\/www.youtube.com\/shorts\/FDZj6DCWlfc\">ordering 18,000 water cups<\/a> in order to \u201cbypass\u201d the AI and get connected to a human server.<\/p>\n<p class=\"wp-block-paragraph\">Chief Digital and Technology Officer <a rel=\"nofollow\" href=\"https:\/\/www.wsj.com\/articles\/taco-bell-rethinks-future-of-voice-ai-at-the-drive-through-72990b5a\">Dane Matthews told The Wall Street Journal<\/a> that even he has mixed experiences with technology: \u201cSometimes it lets me down, but sometimes it really surprises me.\u201d<\/p>\n<p class=\"wp-block-paragraph\">Overall, it sounds like Taco Bell is still deciding how broadly to deploy AI at the drive-through, with leeway for different franchisees to do things their own way. For example, rather than relying on AI exclusively, Matthews said it might make sense to have a human handle drive-through orders at busy restaurants with long lines.<\/p>\n<p class=\"wp-block-paragraph\">\u201cFor our teams, we\u2019ll help coach them: at your restaurant, at these times, we recommend you use voice AI or recommend that you actually really monitor voice AI and jump in as necessary,\u201d he said.<\/p>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/techcrunch.com\/2025\/08\/30\/taco-bell-is-having-second-thoughts-about-relying-on-ai-at-the-drive-through\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Taco Bell\u2019s chief digital officer says the company is having an \u201cactive conversation\u201d about when to use and not use AI. The company has apparently<\/p>\n","protected":false},"author":1,"featured_media":98844,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[149],"tags":[],"class_list":["post-98843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/neclink.com\/index.php\/wp-json\/wp\/v2\/posts\/98843","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neclink.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/neclink.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/neclink.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/neclink.com\/index.php\/wp-json\/wp\/v2\/comments?post=98843"}],"version-history":[{"count":0,"href":"https:\/\/neclink.com\/index.php\/wp-json\/wp\/v2\/posts\/98843\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neclink.com\/index.php\/wp-json\/wp\/v2\/media\/98844"}],"wp:attachment":[{"href":"https:\/\/neclink.com\/index.php\/wp-json\/wp\/v2\/media?parent=98843"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/neclink.com\/index.php\/wp-json\/wp\/v2\/categories?post=98843"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/neclink.com\/index.php\/wp-json\/wp\/v2\/tags?post=98843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}