was acquired by ServiceNow<\/a> in March for $2.85 billion \u2014 by forgoing long, complex installation processes.\u00a0Thanks to its easy integration with Slack, Console\u2019s AI assistant can be made available to everyone in the company in just a few weeks.<\/p>\n\u201cWe\u2019re able to get there so fast because we don\u2019t require you to replace your help desk,\u201d he said.<\/p>\n
Console sees itself as an AI co-worker that up-levels existing help desk professionals. Serban even suggested that as companies digitize more of their operations, the IT function will become increasingly vital.<\/p>\n
Employees message Console on Slack and the startup\u2019s AI agent quickly responds to requests because it knows everything about the user, from their specific laptop model to the applications they have permission to use. Console\u2019s AI can resolve over 50% of the tasks on its own, and it will loop in someone from IT for more complex issues, Serban said.<\/p>\n
The fast install time attracted customers, including Scale AI, Flock Safety, and Calendly.<\/p>\n
These customer wins have led Console to secure $6.2 million in seed funding from Thrive Capital.<\/p>\n
Vince Hankes, a partner at Thrive, said that the firm, which has backed many of the leading AI companies, including OpenAI, Cursor, and Scale AI, has had a thesis about artificial intelligence\u2019s potential to assist with IT tasks since ChatGPT was first released in the fall of 2022.<\/p>\n
While Hankes acknowledged that Console\u2019s fast integration might make it seem easily replaceable, he believes its AI technology will improve so quickly with user adoption that it will become an indispensable, deeply integrated system essential to everyone at the customer\u2019s company.<\/p>\n
Console\u2019s goal is to eventually start supporting other functions, including answering employee requests about HR, finance, and legal.<\/p>\n
\u201cWe want Console to be an employee\u2019s first call for help,\u201d Serban said.\u00a0<\/p>\n<\/div>\n
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