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\n Suggested Review Response reduces restaurants\u2019 average review response time from a minute and a half to less than 30 seconds. <\/p>\n
\u201cThis is amazing, I love it,\u201d said Kaelin Kakuta, Customer Success Director at Everytable. \u201cIt makes my job easier. It\u2019s been wonderful to use and so intuitive. Now I feel like I can give this job to someone else rather than responding to all reviews myself.\u201d Access the full case study of Everytable\u2019s experience with Suggested Review Response here<\/a>.\u00a0\u00a0<\/p>\n By using customizable prompts and separate tone settings for positive, neutral, and negative reviews, Marqii makes it simple for restaurants to generate responses that are unique and sound like an actual human wrote them. By including instructions like \u201cask the reviewer to contact a manager at this email address\u201d for negative reviews, or \u201cmention one of these upcoming events\u201d for positive reviews, teams can use their review responses to prevent lapsed guests and encourage return visits.\u00a0\u00a0<\/p>\n \u201cOur product team and I are obsessed with talking to our restaurant clients,\u201d said Avi Goren, Marqii Co-Founder and CEO. \u201cWe want to learn what their frustrations are, what\u2019s important to them, and what they really need help with. Especially when it comes to their reviews and guest feedback. Suggested Review Response is created from those conversations \u2013 we wanted a product that makes writing great responses faster and easier than ever, so we made one.\u201d\u00a0<\/p>\n Marqii Review Management gives hospitality businesses one central place to respond to their most valuable reviews and guest feedback. Beyond that, Marqii\u2019s review insights and analytics are customized for the way hospitality brands understand their guest experience, allowing restaurant teams to spot trends and identify critical areas for improvement.<\/p>\n
\n AUSTIN, Texas, August 20, 2024 (Newswire.com)
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\n <\/strong>Marqii<\/a>, a one-stop digital operations platform for hospitality businesses, launched its AI-powered Suggested Review Response feature today. Designed specifically for hospitality teams, Suggested Review Response generates personalized, on-brand review reply drafts in seconds, drastically reducing the time it takes for teams to react to their guest feedback. Early adopters of Suggested Review Response experienced a 70% reduction in the amount of time used to draft review responses.\u00a0\u00a0<\/p>\n